PLEASE NOTE: NEW ARRANGEMENTS IN PLACE FROM 28th MARCH 2020
In order to continue to serve our customers efficiently, and to ensure that we are able to support those most in need in our community, we are putting the following steps in place:
1. ALL EXISTING CUSTOMER ORDERS MUST BE PLACED ONLINE BY 6pm on FRIDAY for delivery the following week. We can't accept orders by telephone, email or social media channels.You will receive the usual automatic email notification when the order is processed. We cannot guarantee any delivery until the order is processed.
2. NO AMENDMENTS TO ORDERS PLACED VIA OUR WEBSITE WILL BE ACCEPTED ONCE THE ORDER IS PLACED. Please use the comments section of the website order form to request items you cannot see listed on the website. We are sorry about this, but the volume of processing is just too great to continue with our usual level of personalised service and we are unable to process all email requests during this busy period.
AMENDMENTS & CANCELLATIONS OF REGULAR ORDERS MUST BE MADE BY EMAIL TO email@example.com NO LATER THAN 6PM FRIDAY. IF YOU WISH TO ADD ONTO AN EXISTING REGULAR ORDER, PLEASE DO SO USING THE WEBSITE & NOTE IN THE INSTRUCTIONS SECTION DURING THE CHECKOUT PROCESS THIS IS AN ADDITION TO YOUR EXISTING ORDER.
3. NO NEW CUSTOMERS WILL BE ACCEPTED FOR OUR WAITING LIST UNLESS YOU FALL INTO ONE OR MORE OF THE FOLLOWING CATEGORIES
- elderly and isolated
- vulnerable for health reasons
- key worker / NHS staff
If you do fall into one of those categories, and you live within our delivery area, then please place your order through the website, noting your circumstances in the comments box. You will be able to order one of our set vegetable / fruit boxes plus groceries. We will reply to you as soon as possible to let you know if and when we can process your order.
4. If you have a query about billing or payment please email firstname.lastname@example.org. If you have a query about an order, or the waiting list, please email email@example.com. We will not be able to reply to messages sent to any other email address you may have for us, or to voicemails.
5. Please order set price boxes with additional groceries wherever possible.
Thank you so much for cooperating with us - that's how we will get through this together. Eat well, stay safe.
Please note, we are based in West Gateshead (North East), covering Gateshead, Newcastle some of Country Durham (not Durham City) & some of Northumberland.
We are NOT a national company, we do NOT deliver to London & we do NOT post eggs! Your order will be cancelled without notification if it is placed for eggs alone, or to a national/London address.
We cannot guarantee stock levels of anything listed on our website at this current time, and prices are not final, all are subject to market fluctuations.
Established in 2013 by Laura Jayne Burlison, The Paddock is an organic fruit and veg box scheme and delivery service focusing on environmentally friendly, local produce with ethics at the heart of everything we do. The Paddock Farm Shop is a zero waste shop stocking a range of organic and local products, with minimal plastic packaging, a refill system for eco friendly household products and a plastic free pantry of organic dried foods which can be bought loose, by weight with no plastic packaging. The Paddock has been inspired by our family smallholding, named The Paddock, based on the beautiful Northumberland border.
Read Our Story.
The Paddock is a family run, organic Fruit and Veg Box Scheme, covering Newcastle, Gateshead, some parts of County Durham and Northumberland. We aim to focus on organic, local and fair trade foods with an open and honest policy about how and where our food is produced, the miles it has travelled, the packaging it comes in and the impact it has on our environment.
Full info on delivery can be found in the FAQs section of the website.
Watch a short video from HexhamTV for a little more info on what we offer:
The Paddock Farm Shop, 7-9 Ramsay Street, High Spen, NE39 2EL focuses on organic, local produce with a zero waste ethos aiming to reduce single use plastics, reuse whatever we can and finally recycle whatever we can't to provide eco friendly options for our customers with minimal environmental impact. Pop in and refill from our Refill Station, a selection of eco friendly household cleaning products or top up on those cupboard store essentials such as rice and pasta from our Plastic Free Pantry of Loose Organic Dried Goods.
Read more about our Farm Shop.
Wednesday & Thursday: 10am-5pm
Every Saturday (excluding the last Saturday of the month):
10am-2pm - Please check Saturday opening using the link above.
The Paddock itself is my family's 6 acre smallholding which we have owned since 2002, based on the beautiful Northumberland/
This has provided the starting point for our small, family run business aiming to bring local, fresh, seasonal, homegrown, homemade and organically sourced (wherever possible) food to the doors of local people throughout Gateshead, Newcastle, County Durham and Northumberland through a delivery service and our Farm Shop. We also offer a range of eco friendly household options which can be delivered alongside a veg box or collected from our Farm Shop.
See photos from our Smallholding.
Our delivery service runs weekly on a Wednesday and Thursday depending upon your area. You can collect from The Grateful Bread, Hexham after 9.30am Thursday, Buy the Kilo in Tynemouth from 2pm Friday, 109 General Store, Heaton & Something Good, Jesmond from 3pm Friday, please note where you wish to collect from in the 'special instructions' part of the checkout form. Orders must be received by Sunday evening for delivery the following Wednesday, Thursday or Friday. Payment is taken upon delivery/collection (not upon placing the order) by either cash or direct bank transfer. If you choose to collect from a drop off point, you can pay them directly upon collection using cash or card. Once you have placed your order, you will be contacted directly by email to confirm delivery and payment options. Please have a read through the "Frequently Asked Questions" section before placing an order for full info on the service including delivery areas and collection points!
Use the quick links below to view our produce by category, scroll through the menu using the arrows, or head over to the main menu by clicking the link.
The Paddock is on holiday from Saturday 13th June 2020 to Sunday 21st June 2020 during which time we will not be responding to emails or telephone calls. The Paddock Farm Shop will be closed from Saturday 13th June 2020 until normal hours resume on Wednesday 24th June, there will be no delivery service on Wednesday 17th & Thursday 18th June - orders placed during this time will be processed on our return.