Terms & Conditions

Please read these terms and conditions carefully as they affect your rights and liabilities under the law. By placing an order with The Paddock (The Paddock North East Ltd. you are deemed to agree to these terms and conditions.
We reserve the right to revise these terms and conditions, so please check periodically for any changes. If you do not agree to any revised terms and conditions, please let us know. These terms and conditions were last revised on 10th May 2026.
 

Registration

To order from The Paddock you must be over eighteen years of age, or, if you are a business, you must be operated by a person over eighteen years of age. As a new customer, to order from you must first register with us, this is also known as setting up an account. This account is not a credit account (see payment section below).

All details provided upon registration or at any other time must be correct and complete. Please inform us promptly of any changes to this information.
 

Payment

We ask you to set up a payment method via the Stripe facility on this website.
Using this Stripe facility your payment details will be held on a secure third party system. We will submit our request for payment to your bank within 24 hours of our order deadline (Sunday 11pm). We cannot, however, accept any liability for how long it takes the bank to process the payment. Your account will be debited usually the next working day. 

All goods which are ordered and dispatched must be paid for. If you need to cancel a box or 'take a holiday' from deliveries please if at all possible do so by the stated ordering deadline (Sunday 11pm), this avoids unnecessary picking and waste. You can see what is due to be delivered in a given week by looking at your basket on our website.

If an order is cancelled after the deadline prior to your delivery you may still be liable to pay for the goods in full or in part depending on whether or not the goods have been collated or dispatched. You will need to make this late cancellation directly with us by email to [email protected]
We reserve the right to suspend or terminate deliveries to you if payment is not in place by our stated deadlines.

If money is owed to us by you at the time when you discontinue your orders, or if we have to terminate your membership because of non-payment we will first issue you with a statement and three written requests for payment via email. If, after this time, the money is still outstanding we reserve the right to raise an administrative charge plus the charges incurred in the appointment of our appointed debt recovery firm. You will receive written notice of the amount before the charges are levied .

Payment by cash & cheque for home delivery is not accepted.
 

Purchases

Any order submitted via our website is not accepted by us until you receive an order confirmation. Occasionally, at our discretion, we may take orders via email after the deadline, we will email you with the amount we will charge on your Stripe account. Your submission of an order amounts to an offer to enter a contract to buy the goods from us. When we accept an order, we do that knowing we can fulfil that order. However, products are subject to availability and we cannot guarantee that all products will be available at the time of accepting an order. If we are unable to deliver an item you have ordered we will usually replace it with an alternative which is not on your dislike list (for set price boxes or fruit & veg orders of individual items), or on rare occasions when an alternative is not available you will not be charged, giving rise to a credit, which may be offset against future orders. If this happens we will include a note in the box explaining the situation. Alternatively, we may refund items directly back to your original payment method by the end of the delivery week.

We will endeavour to warn you of any changes to price via our website & newsletter. However, prices can flutuate weekly & we are unable to notify everyone of every price variation on a weekly basis. It is your responsibility to check your basket weekly & order confirmation emails at the beginning of each week for price changes. Please refer to the website & your basket for our most up to date pricing.

Delivery of Products

We will make delivery to your delivery address as stated when you register or update that address. We reserve the right not to deliver to all locations. You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. We recommend that you specify a ‘box leaving place’ to instruct us where you would like your box to be left if it is delivered when you are not at home. In the event that your delivery is stolen from the agreed delivery location or damaged there, we do not accept liability, but may consider compensation at our discretion. Any changes to delivery address details must be made before our stated deadlines.

Boxes will be left on your doorstep if no safe place is nominated. If no safe place has been nominated, boxes are left at your own risk. We are happy to transfer your order into a plastic clip top storage box if provided to keep it safe & dry!

If you require chilled goods to be left in a cool box, it is your responsibility to notify us of this and provide a cool box. Chilled goods will not be refrigerated once they leave our van, we may leave an ice pack in the box with certain deliveries, these must be returned for reuse.

We will advise you which day your delivery will take place. We will endeavour to keep this day the same but reserve the right to change it temporarily or permanently, and will advise you if we do so.

If we are unable to deliver your order, or have to deliver late or on a different day, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this may cause.

Please let us know of any problem with your deliveries, as soon as possible or within 24 hours. If the goods that arrive are damaged or you are not happy with the quality, we will credit you, provided we are notified within 24 hours via email to [email protected] with photographic evidence.
Please ensure that all produce is stored correctly after delivery. Fresh produce, except squashes, avocado, basil and bananas, store best in a cool place whilst all green vegetables & salad items should always be refrigerated.

Collection of Products

Free collection is available weekly on a Thursday from The Paddock Packing Room in North Broomhill (NE65) between 1pm & 6pm and The Paddock Smallholding near Prudhoe (NE42) on a Friday afternoon between 12 & 2pm. Collect on the day stated, between the given times. The Paddock is not liable for produce which may deteriorate as a result of not being collected on the designated day. You will be charged for orders placed which are not collected during the time frames & days stated above.

Cancellation rights 

You may cancel your registration with us at any time by email to [email protected], provided that you adhere to the usual deadline for cancellations (Sunday 11pm). You remain responsible for ensuring not only that any such cancellation is issued to us, but also that it is received by us before the stated deadline.

The Paddock may suspend or cancel any accepted order or your registration at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. We will, of course communicate with you about this.

If you wish to cancel your order for a period of time or pause for a break, you can do so in the Holiday section of your online account by 11pm Sunday (the order deadline). Orders cancelled after this time will be charged to your account & payment will be processed. If you prefer to cancel by email, this must be done no later than the close of business 5pm on the Friday before the order is due to be delivered to provide us with enough time to process the cancellation.

Contact us

If you have any questions about this Terms & Conditions you can contact us:
Email: [email protected]
Phone: 07462909238